Mediation n. Arbitrator, Arbiter, Referee, Umpire, Middleman, Negotiator, Intermediary, Go-Between, Judge, Intercedor, Appeaser, Peacemaker, Liaison
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In a conflict situation only those parties directly involved can ultimately resolve the conflict, but mediation can help to bring the parties together in a process that reduces the emotional reaction and looks for resolution.
Many organisations that have used this mediation service have subsequently mentioned that the real value was having an independent and neutral person who kept them on track.
Mediation Case Study